Refund And Return Policy

Dragon Cartel accepts returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. NO EXCEPTIONS.

Items to be returned must be reported as soon as possible after delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label. 

  • Take a photo of your unused item and upload it to our customer service form. If you have any issues with uploading the photo, e-mail it directly to us at dragoncartel2021@gmail.com. Please include a brief reason for the return so that we can work to better improve our products. 
  • Next, you'll receive a pre-paid label from our customer support service team. Once you've received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office. We cover all shipping to and from for our customers!

  • When our team has received your return, we can either perform an even exchange with a different product, or if you'd like, we can reinstate the full amount in store credit to use as you see fit.

Credit card refunds can only be arranged by special request. Credit card refunds can only go to the card used at the time of purchase. 

All you have to do is send us a photo & pack up and drop off your return! Then, it's all in our hands as we prepare your credit or product exchange for you. 

All International Purchases are final. 

File a Return

  • We accept returns on all unused items. We do not accept returns for any used items and there are no exceptions to this rule. After filling out this form, please allow 1-2 business days for a Dragon Cartel customer support team to contact you with further instructions. 


  • Name * 
First Name 
Last Name 

  • Order Number * 


Your order number can be found on your invoice and on your My Account page under order history. 

  • Email Address *
  • Item(s) Being Returned * 
Please use items SKU code, use commas for multiple items
  • Reason for Return *
  •   
  •  Bought by mistake
  •  Better price available
  •  Product damaged, but shipping box OK
  •  Product and shipping box both damaged
  •  Wrong item was sent
  •  Item defective or broken
  •  Received extra item I didn't buy (No refund required)
  •  No longer needed
  •  Didn't approve the purchase
  •  Inaccurate website description
  •  Item arrived too late
  • Desired Resolution *
  •   
  •  I'd like a refund to my credit card
  •  I'd like a store credit applied to my account
  •  I'd like a replacement item reshipped
  • How will you ship the item back? *
  •   
  •  I need a shipping label
  •  I will provide my own shipping label
  • How would you like us to contact you about your return? *
    
Call Me 

Text Me 

E-mail Me 

  • Enter the message as it's shown *
    png ¬ reload.png ¬ 

  • Submit Clear Form 


 

Request a Return

We're sorry you weren't satisfied with your order! We accept returns on all unused products.

Name:

Email:

Order Number:

Phone number:

Reason for return:

 

For Return Policy please keep in mind following terms and conditions:

 

  • Shortage item, damaged item, incorrect item must be reported within 7 business days after delivery.
  • Please do not discard and packaging slips and boxes until the issue resolved.
  • It is customers responsibility to return all incorrect items with proper packaging and shipment with valid tracking Number to :
    Dragon Cartel 
Return Department 

    13049 Telegraph Road Unit A
    Santa Fe Springs, CA, 90670
  • All returns should be authorized via our Return Department and for this please email us at dragoncartel2021@gmail.com to get Return Authorization Number.

 

Product Should be:

  • Return within 7 business days after delivery.
  • The packaging and shipment should be on good conditions.
  • Customer should be responsible for Return shipping label unless order is damaged, defective or Incorrect items received.
  • All Return items will be inspected and must be 100% complete.
  • All return items are subject to a 10% restocking fee unless the items were damaged, defective or incorrect items received.
  • No returns can be made on clearance sale items, and these items will be considered as final sales.
  • If there were included any free items than all free items must be included with the item to get credit.
  • All Credit will issue on the same Credit Card to which they were charged.

Shortage or Damaged Items:

  • It is very important to inspect all items thoroughly before accepting and signing of your items. We packaged all item well, but it does not guarantee all item will be in good condition, so the only way to inspect all items one by one by unwrapping. By signing you are stating that you have received all items in good condition, and you have inspected all items.
  • Sometime USPS/UPS/FedEx may leave your package on patio or doorstep if no one is available for signature. Please inspect all items by unpacking and examine all items. If you notice any damage of defective, please email us at dragoncartel2021@gmail.com
  • If you receive any damaged or defective items, you have 7 business days to return all defective items to us.

 

In the event your packaged is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender please contact support team via email, phone or live chat.